1. Acceptance of Terms
These Terms and Conditions ("Terms") govern your access to and use of the Velo mobile application and any related services (collectively, the "Service") provided by Velo Fitness ("Velo", "we", "us", or "our").
By downloading, installing, creating an account, or otherwise using Velo, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.
2. Eligibility
You must be at least 13 years of age to use Velo. If you are between 13 and 18, you represent that you have your parent's or legal guardian's permission to use the Service and that they have read and agreed to these Terms on your behalf.
By using Velo, you represent and warrant that you meet the eligibility requirements above and that all information you provide is accurate, current, and complete.
3. Your Account
To access most features of Velo, you must create an account using a valid email address and password via Firebase Authentication. You are responsible for:
- Keeping your login credentials confidential
- All activity that occurs under your account
- Notifying us immediately at support@velofitness.app if you suspect unauthorized access
You may not create accounts using automated means, create accounts on behalf of others without their consent, or use another person's account without authorization.
We reserve the right to suspend or terminate accounts that violate these Terms or that have been inactive for an extended period, with reasonable notice where possible.
4. Subscriptions & Payments
Velo offers a paid subscription. All features beyond basic account access require an active subscription. Premium access is managed by RevenueCat and processed through Apple's App Store. There is no free tier and no free trial period — premium access begins immediately upon purchase.
Billing
- Subscriptions are billed on a recurring basis — monthly or annual — as selected at the time of purchase.
- Payment is charged to your Apple ID account at confirmation of purchase.
- Subscriptions automatically renew unless auto-renewal is turned off at least 24 hours before the end of the current billing period.
- Your account will be charged for renewal within 24 hours prior to the end of the current period at the same price you originally paid.
Cancellation
- You can cancel your subscription at any time through your iPhone's App Store subscription settings: Settings, then your name, then Subscriptions.
- Cancellation takes effect at the end of the current billing period. You retain access to premium features until that date.
- Cancelling a subscription does not entitle you to a refund for any unused portion of the current billing period.
Refunds
- All purchases are final. Refunds are handled by Apple in accordance with their refund policy. Velo does not process refunds directly.
- To request a refund, visit reportaproblem.apple.com.
Restoring Purchases
- If you reinstall the app or switch devices, sign in with the same account and use the Restore Purchases option in Profile and Settings to recover your active subscription.
Price Changes
We reserve the right to change subscription prices. Price changes will be communicated to you in advance through the app or by email and will take effect at your next renewal date.
5. Acceptable Use
You agree to use Velo only for lawful purposes and in a manner consistent with these Terms. You must not:
- Reverse engineer, decompile, or attempt to extract the source code of the application
- Use the app to transmit malware, spam, or any malicious code
- Attempt to gain unauthorized access to our systems, servers, or databases
- Scrape, harvest, or collect data from other users without consent
- Use automated tools such as bots or scrapers to interact with the Service
- Impersonate any person or entity, or misrepresent your affiliation
- Use the Service in any way that could damage, disable, or overburden our infrastructure
- Circumvent any subscription enforcement, entitlement checks, or payment systems
6. User-Generated Content
Velo allows you to create and store personal fitness data, workout logs, nutrition entries, body measurements, and other content ("User Content"). You retain ownership of your User Content.
By using the Service, you grant Velo a limited, non-exclusive, royalty-free license to store, process, and display your User Content solely for the purpose of operating and improving the Service. We do not claim ownership of your data.
You are solely responsible for the accuracy of the data you enter. Velo is not liable for decisions made based on inaccurate user-entered data.
7. AI Coach & Health Disclaimer
The Velo AI Coach feature is powered by an AI language model and is designed to provide general fitness guidance, workout suggestions, and nutritional information. You acknowledge that:
- AI-generated responses may not always be accurate, complete, or appropriate for your individual circumstances.
- The AI Coach does not know your full medical history and cannot diagnose conditions, prescribe treatments, or replace a qualified healthcare professional.
- Before starting any new exercise program, significantly changing your diet, or if you have any pre-existing medical conditions, you should consult a licensed physician, registered dietitian, or certified fitness professional.
- Velo is not responsible for any injury, illness, or adverse outcome resulting from following AI-generated recommendations.
Use your own judgment. If something does not feel right, stop and seek professional advice.
8. Intellectual Property
The Velo application, including its design, code, graphics, logos, icons, feature names, and all other content created by us, is the exclusive property of Velo Fitness and is protected by copyright, trademark, and other intellectual property laws.
You are granted a limited, non-transferable, non-exclusive, revocable license to use the Velo application for your personal, non-commercial use in accordance with these Terms.
You may not copy, modify, distribute, sell, sublicense, or create derivative works based on any part of the Velo application without our express written permission.
9. Third-Party Services
Velo integrates with several third-party services including Firebase (Google), RevenueCat, Anthropic, Apple HealthKit, and mapping services. Your use of these integrations is also subject to those providers' terms of service and privacy policies.
We are not responsible for the availability, accuracy, or practices of third-party services. Any issues arising from third-party services should be directed to the relevant provider.
Links or integrations to third-party services do not constitute our endorsement of those services.
10. Termination
You may stop using Velo and delete your account at any time through the Profile and Settings section of the app, or by contacting us at support@velofitness.app.
We reserve the right to suspend or terminate your access to Velo, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent or illegal activity, or if required by law.
Upon termination, your license to use the app ends immediately. Sections of these Terms that by their nature should survive termination — including Intellectual Property, Disclaimers, Limitation of Liability, and Governing Law — will remain in effect.
11. Disclaimers & Limitation of Liability
Disclaimer of Warranties
Velo is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.
Limitation of Liability
To the fullest extent permitted by applicable law, Velo Fitness shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of profits, personal injury, or property damage, arising from your use of or inability to use the Service — even if we have been advised of the possibility of such damages.
Our total liability to you for any claim arising from these Terms or your use of the Service shall not exceed the amount you paid us in the twelve months preceding the claim, or $50 USD, whichever is greater.
Fitness and Health
Exercise involves inherent risk of injury. Velo does not assume responsibility for any injury or health issue arising from workouts, nutritional choices, or any advice provided through the app.
12. Indemnification
You agree to indemnify, defend, and hold harmless Velo Fitness and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses including reasonable attorneys' fees arising from your use of the Service, your User Content, or your violation of these Terms.
13. Governing Law & Disputes
These Terms shall be governed by and construed in accordance with applicable law. Any disputes arising from these Terms or your use of Velo that cannot be resolved informally will be subject to binding arbitration or the courts of the applicable jurisdiction, as determined by applicable law.
We encourage you to contact us first at support@velofitness.app to resolve any concerns before pursuing formal legal action.
14. Changes to These Terms
We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page. For material changes, we will notify you within the app or by email prior to the changes taking effect.
Your continued use of Velo after updated Terms become effective constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and delete your account.
15. Contact Us
If you have questions about these Terms or need assistance, please reach out:
- Email: support@velofitness.app
- Support page: velofitness.app/support