General Support
The best way to reach us for account issues, billing questions, and bug reports. We aim to respond within 24 to 48 hours.
support@velofitness.appDelete Your Account
Delete your account and all associated data directly from Profile and Settings inside the app, or by emailing us.
Request DeletionSubscription & Billing
Manage, cancel, or restore your subscription through your iPhone's App Store subscription settings.
Manage in App StoreReport a Bug
Found something broken? Let us know and we will get it fixed. Include your device model and OS version for faster resolution.
Report a BugWorkouts & Training
Logging sessions, exercises, sets, reps, and training splits.
Nutrition Tracking
Logging meals, scanning barcodes, AI food detection, and macros.
AI Coach
Personalized fitness advice, workout programs, and nutrition guidance.
Apple Health
Steps, heart rate, sleep, calories, and HealthKit sync.
Progress & PRs
Volume trends, body weight charts, and personal records.
Supplements & Sleep
Daily supplement tracking and sleep quality logging.
Body Measurements
Tracking waist, chest, arms, legs, and other body metrics.
Nearby Gyms
Finding gyms and fitness centers near your current location.
Account & Settings
Profile setup, password, goals, and account management.
Subscriptions are managed through Apple App Store, not directly through Velo.
- Go to Settings, then your name, then Subscriptions, then Velo, then Cancel Subscription.
Your access continues until the end of the current billing period after cancellation.
Sign in to Velo with the same account you used when you subscribed. Your subscription is linked to your Apple ID or Google account. If it does not restore automatically, go to Profile and Settings inside the app and tap Restore Purchases.
Refunds are handled by Apple, not by Velo directly.
- Visit reportaproblem.apple.com and request a refund for the Velo purchase.
If you are having trouble, email us and we will assist where we can.
Go to the More tab in Velo and tap Apple Health. Follow the permission prompts to grant access to the data types you want to share such as steps, heart rate, sleep, and calories.
You can adjust permissions at any time via iPhone Settings, then Privacy and Security, then Health, then Velo.
The Velo AI Coach uses your profile, goals, and fitness data to provide personalized workout recommendations, nutrition guidance, and coaching advice. It is powered by an AI language model and is available via the Coach tab.
The AI Coach is for informational purposes only and is not a substitute for advice from a licensed medical professional, dietitian, or certified trainer.
In the nutrition section on the Today tab, tap the camera icon. You can either:
- Scan a barcode on packaged food for instant nutritional lookup.
- Take or upload a photo of your meal and let Velo's AI detect and estimate the food and macros automatically.
Always review AI-detected entries for accuracy before saving.
Go to More, then Profile and Settings and tap Delete Account. This will permanently remove your account and all associated data within 30 days.
Alternatively, email us at support@velofitness.app with the subject "Account Deletion Request".
Note: deleting your account does not automatically cancel an active subscription. Cancel that separately through App Store or Google Play first.
Velo syncs data via Firebase in real time. If you are seeing sync issues:
- Make sure both devices are connected to the internet.
- Sign out and sign back in on the affected device.
- Force-close the app and reopen it.
- If the issue persists, email us at support@velofitness.app with your device details.
Velo stores the fitness and health data you enter — workouts, nutrition logs, body measurements, sleep, and goals — in Firebase under your account. We do not sell your data. For full details, read our Privacy Policy.